Deaf Awareness

There are many myths and misconceptions about hearing loss, deafness and deafblindness. In this video the group dispel these myths and offer simple, practical advice to help break down any communication barriers.

Click the play button to access the discussion.

Deafness and hearing loss are hidden disabilities. This is particularly true when a hearing aid or cochlear implant is not immediately visible. Listening to the stories of individuals will enable you to gain valuable insight into the experiences of people with deafness and hearing loss.

These videos address some of the challenges faced by people who are Deaf sign language users or live with hearing loss when accessing everyday services with a particular reference to libraries, colleges and banks.

visiting the bank

In this video Richard talks about his experience of accessing his local library as a Deaf person who uses sign language. He identifies existing barriers and offers useful tips which he believes will help make the service more inclusive for Deaf people. In this clip Richard is using Irish Sign Language.

Click the play button to access Richard's story.

click to watch Richard's story
Richard’s Story Download Transcript   download

Key Points

  • Use facial expressions and gestures when communicating with sign language users.
  • With written communication always use plain English.
  • Be patient. Don’t be nervous about approaching a Deaf person.

 

Associated Resources

Quicksigns

Click on the links below to show quick signs. Please note two sign languages are used in NI and ROI. British Sign Language (BSL) and Irish Sign Language (ISL).

  • Hello, Can I help you?
    BSL  ISL  
  • Do you understand?
    BSL  ISL  
  • What is your name?
    BSL  ISL  
  • Please take a seat
    BSL  ISL  
  • Please write down
    BSL  ISL  

In this video Lisa talks about her experience of accessing her local college as a mature student. She discusses the difficulties she faced and offers practical solutions which would ensure that the college is more accessible for students who have hearing loss.

Click the play button to access Lisa's story. 

Key Points

  • Make sure the loop system is working.
  • Provide students with class notes prior to the lessons. This helps them prepare and know what will be covered.
  • Encourage students to speak one at a time.

Associated Resources

Quicksigns

Click on the links below to show quick signs. Please note two sign languages are used in NI and ROI. British Sign Language (BSL) and Irish Sign Language (ISL).

  • Hello, Can I help you?
    BSL  ISL  
  • Application form
    BSL  ISL  
  • Classes start/finish
    BSL  ISL  
  • Do you understand?
    BSL  ISL  
  • What is your name?
    BSL  ISL  
  • Please write down
    BSL  ISL  

In this clip Michaela talks about the challenges she faces when accessing the bank and Post Office services as a Deaf customer who uses sign language. She identifies existing challenges as well as potential improvements that could be made to help overcome these. In this video Michaela is using British Sign Language.

Click the play button to access Michaela's story. 

click to watch Michela's story Michaela's Story Download Transcript   download

Key Points

  • Please don’t use banking jargon – use plain english to clearly explain.
  • Be patient. If a customer struggles when using ATMs offer assistance.
  • For important meetings it is best to offer a private room to ensure confidentiality and book an interpreter prior to the appointment.

Associated Resources

Quicksigns

Click on the links below to show quick signs. Please note two sign languages are used in NI and ROI. British Sign Language (BSL) and Irish Sign Language (ISL).

  • Hello, Can I help you?
    BSL  ISL  
  • Do you understand?
    BSL  ISL  
  • What is your name?
    BSL  ISL  
  • Please take a seat
    BSL  ISL  
  • Please write down
    BSL  ISL  
  • Who would you like to see?
    BSL  ISL  
click to watch the going to college video
Going to College Download Transcript   download

The Southern Regional College has successfully achieved the Louder than Words chartermark from Action on Hearing Loss. This award reflects their commitment to being more accessible to people who are Deaf or hard of hearing. Criteria for this award included Deaf awareness training for staff and the installation of accesible technology.

This video demonstrates best practice when making your college accessible for students who are Deaf or hard of hearing.

  • Reception: Ensure you have a working loop system installed. This is the first point of contact and will give the student confidence in the service you offer.
  • Take time to talk to the student and find out their specific communication needs e.g. portable loops, note taker or interpreter.
  • Remember to maintain eye contact when communicating with a student who is Deaf or has hearing loss and when in class encourage others to talk one at a time.

Click the play button to access the video. 

Contact Details

Action on Hearing Loss NI


Address: 
Harvester House
4 to 8 Adelaide Street
Belfast
BT2 8GA

Telephone: 028 9023 9619

International Telephone:  +0044 28 9023 9619

Textphone: 028 9024 9462

Fax: 028 9031 2032

Email: Information.nireland@hearingloss.org.uk

Website: Action on Hearing Loss NI

DeafHear.ie


Address:
Dublin North / Head Office
35 North Frederick Street
Dublin 1
Ireland

Telephone: 01 8175700

International Telephone: 00353 181 75700

Minicom: 01 8175777

Fax: 01 8723816

Fax/Text: 01 8783629

Email: info@deafhear.ie

Website: DeafHear.ie

Documents

Quick Signs

Click on the links below to show quick signs. Please note two sign languages are used in NI and ROI. British Sign Language (BSL) and Irish Sign Language (ISL).

  • Hello, Can I help you?
    BSL   ISL  
  • Registration
    BSL   ISL  
  • Application form
    BSL   ISL  
  • Classes start/finish
    BSL   ISL  
  • Do you understand?
    BSL   ISL  
  • What is your name?
    BSL   ISL  
  • Please take a seat
    BSL   ISL  
  • Please write down
    BSL   ISL  
  • Who would you like to see?
    BSL   ISL